Delete your VestCompass account

Delete your account in the app

1. Open the VestCompass app and sign in.
2. Go to the Settings tab and tap Delete account.
3. Read what will be deleted, then tap Continue to delete.
4. Tap Delete account to confirm. The app signs you out when the deletion is complete.

If you signed in with Apple on an iPhone, the app asks you to confirm with Apple and then removes VestCompass's access to your Apple ID. If that last step fails, or if you signed in with Apple on an Android phone, the app tells you to remove VestCompass yourself, under Sign in with Apple in your Apple ID settings.

Before you delete: subscriptions

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your store's subscription settings first, or it keeps renewing. A subscription bought on our website through Stripe is different: shortly after the deletion we delete your customer record at Stripe, which ends its subscriptions. Uninstalling the app does not delete your account.

Delete your account without the app

If you cannot use the app, send us a message on WhatsApp at +971 52 380 1550 with the email address you use to sign in to VestCompass. We will email that address to confirm the request comes from you. Once you reply from it, we delete the account within 7 days.

What is deleted

The deletion removes, straight away:

• your account: email address, name, plan, AI model choice, notification settings and push-notification token;
• your sign-in with our sign-in provider, Google Firebase, including your password if you set one;
• your portfolios, holdings, transactions, cash balances and goals;
• your price alerts and your watchlist;
• your AI chat conversations and the records of your AI usage;
• files you uploaded to import, and your import history;
• your subscription status with us.

What we keep

• A one-way hash of your account ID. It lets us refuse a sign-in session that was still open when you deleted the account, so that session cannot bring the account back.
• Our records of purchase and billing events, with their contents replaced by the word "redacted". We keep them so that a late notification from a store cannot grant a plan twice. Each record keeps the random internal number your account had.
• If you paid on our website: the ID of your deleted Stripe customer record, so that a late notification about it is recognised and discarded.

Our production database has no scheduled backups, so a deletion leaves no copy of your data in a backup.

Outside VestCompass: if you subscribed in the app, the App Store or Google Play, and RevenueCat, the service that manages in-app subscriptions for us, keep their own records of the purchase. RevenueCat knows your account only by its random account ID.

Questions

Our Privacy Policy describes the data we hold and who processes it. For anything else, message us on WhatsApp at +971 52 380 1550.